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How to Make a Claim


Property

Report theft, loss or damage affecting University property as soon as possible to:

University Security
CampusPhone
Albury-Wodonga19888
Bathurst84999
Orange57522
Wagga Wagga32288

For more Security Contacts go to the Facilities management Security contacts website

  • Police: Please note the name of the police officer, date and time of reporting and event number given by police.
  • Insurance Officer on (02) 6365 7508.

Complete the attached claim form and return to the Insurance Officer. Please note that all thefts, losses or damages arising out of a single event are one single claim. An internal excess of $2,000 is applied to all property claims.

General & Products Liability

Upon the happening of any incident likely to give rise to a claim, advice must be forwarded to the Insurance Officer together with originals of all correspondence received from a third party and accompanying accounts. Complete the attached claim form and return to the Insurance Officer.

Under no circumstances must liability be admitted either verbally or in writing.

Professional Indemnity / Medical Malpractice / Veterinary Malpractice, Directors & Officers Liability

Upon the happening of any incident likely to give rise to a claim, advice must be forwarded to the Insurance Officer together with originals of all correspondence received from a third party and accompanying accounts. Complete the attached claim form and return to the Insurance Officer.

Under no circumstances must liability be admitted either verbally or in writing.

Please note that these policies are underwritten on a "claims made" basis. This means that these policies require all claims and any fact, situation or circumstance that may result in a claim, to be notified to the Insurer within the Period of Insurance. The Insured must not have had any prior knowledge of the fact, situation or circumstance before the Period of Insurance. The policy will not provide cover in relation to:

  • Events that occurred prior to the retroactive date of the policy;
  • Claims made after the expiry of the period of cover even though the event giving rise to the claim may have occurred during the period of cover;
  • Claims notified or arising out of facts or circumstances notified (or which ought reasonably to have been notified) under any previous policy or indemnity arrangement;
  • Claims made, threatened or intimated against you prior to the commencement of the period of cover;
  • Facts or circumstances of which you first became aware prior to the period of cover, and which you knew or ought reasonably to have known had the potential to give rise to a claim under this policy;
  • Claims arising out of circumstances noted on the Application or Renewal Form for the current period of cover or on any previous proposal or renewal form.

Motor Vehicle

In the event of an accident the driver is to:

  • Stop and exchange name and address of the other party involved and obtain details of their vehicles insurance policy
  • Record registration number and make of other vehicle
  • Ensure that exact location of the accident is noted, together with times and conditions of road (eg slippery following heavy rain, dry etc)
  • Report accident to Police if required to do so by State Motor Traffic Law or By-Law
  • Notify the relevant campus Transport Officer as soon as practical after the accident
  • Driver to complete a vehicle accident claim form and give to Transport Officer
  • Any documentation eg Letters of Demand should be forwarded immediately to the Insurance Officer (link to contact us)
  • If necessary you may provide the third party with the University's insurance details which are:
Insurer for this PolicyPolicy Number
CGU24F2045359

Do not admit liability or make promises of immediate repairs/approvals.

Group Personal Accident (Volunteer workers and visiting lecturers)

Upon the happening of any incident likely to give rise to a claim, advice must be forwarded to the Insurance Officer . Complete the attached claim form and return to the Insurance Officer.

Group Personal Accident (Students)

Claims for this policy are administered through the Division of Student Services. Please contact Student Services regarding making a claim.

Group Personal Accident (Policing Students)

Claims for this policy are administered through the School of Policing Studies. Please contact the School regarding making a claim. For details visit the Policing website.

Corporate Travel Policy

For emergency assistance when overseas you should first contact Travel Guard on +61 (0)3 9522 4901.  This number is also available reverse charges, when you are overseas.

How to Make a Claim

When overseas please contact Travel Guard in the first instance.

Once you return to Australia a claim form can be requested from CSU Travel. The form will need to be completed and returned to CSU Travel with original supporting reports and documentation such as police reports, airline baggage reports, Doctors reports, transport provider's reports, receipts, valuations or proof of ownership. Before submitting a claim you should obtain any refunds available from your private health fund, the transport providers with which you are travelling or any other source.

Before submitting a claim please be aware an excess of $250.00 per item applies to ALL electronic business equipment claims (such as business computers, mobile phones, digital cameras, MP3 players etc).

Workers Compensation

Claims for this policy are administered through the Division of Human Resources. Please contact Human Resources regarding making a claim.