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Lost, Stolen or Damaged Corporate Cards

You need to notify Commonwealth Bank (CBA) immediately if your credit card is lost or stolen or if your PIN is divulged. To report a card lost or stolen, call anytime on:

  • 131 576 (within Australia)
  • +61 13 1576 (reverse charges from overseas).

You can call CBA 24 hours a day, 7 days a week. It's important that you notify the bank as soon as possible. If you do not notify the bank within a reasonable time, you may be liable for unauthorised transactions.

What happens next?

CBA will place a stop on your lost or stolen credit card and issue you with a new credit card. You will receive a new credit card within 3 to 5 business days, which will have a new credit card account number. If you are overseas when your card is lost, CBA will organise to have your new card and PIN couriered to your overseas address at a cost of $50.

What do I need to do?

  1. Notify CBA immediately (telephone contact details above).
  2. Notify any merchants who may bill your card of your new card number.
  3. Sign the back of your new card.
  4. Notify CSU Travel or Accounts Payable (as appropriate) with details of your new card number as soon as possible, to enable us to update the systems.

Card delivery timeframes

CBA will send you your new card as soon as they stop your lost or stolen card. This card will get to you within 3 to 5 business days in Australia.